Privacy Policy

This Privacy Policy explains how CarComfort LLC (“CarComfort,” “we,” “our,” or “us”) collects, uses, and protects personal information when you use our valet EV charging services, car wash/detailing services, website, mobile app, and any related products or services (the “Services”).

By accessing or using the Services, you agree to the practices described in this Privacy Policy.

Information We Collect

• Contact information: name, email address, phone number, service address
• Service details: EV make and model, charging port type, battery level, wash/detailing preferences
• Vehicle access instructions: parking location, key/entry instructions, security codes (if voluntarily provided)
• Photos (optional): images shared for quotes or service confirmation
• Payment information: collected during booking but processed by third party payment processors
• Customer support messages: inquiries, feedback, service notes

Information Collected Automatically

• Device and usage data: IP address, browser type, device identifiers, pages or app screens you view
• Location data: if you enable location services in the app to determine service area or pickup/drop off points
• Operational service data: time stamps of service start/finish, technician arrival times, route information (internal use only)
• Cookies and tracking technologies: analytics, preferences, and advertising identifiers

Information From Third Parties

• Payment processors (limited billing details)
• Analytics and performance tools
• Marketing and referral partners

How We Use Your Information

We use personal information to:

• Provide valet EV charging services at your requested location
• Provide valet car wash/detailing services
• Verify vehicle details and confirm service readiness
• Communicate appointment updates, arrival notifications, and service confirmations
• Process payments and manage bookings
• Improve service efficiency, route planning, and operational performance
• Conduct analytics and service optimization
• Ensure safety, prevent fraud, and comply with legal requirements

How We Share Information

We may share personal information with:

• Service providers: hosting companies, analytics platforms, customer messaging tools, payment processors
• Operational personnel: CarComfort EV charging specialists or car wash/detailing technicians who perform your service
• Partners & integrations: mapping, navigation, or scheduling tools needed to deliver valet services
• Legal authorities: when required for compliance or safety
• Successor entities: in the case of a merger, acquisition, or asset transfer

We do not sell your personal information.

EV Charging and Vehicle Access Information

Because valet EV charging involves temporary access to your vehicle:

• Vehicle access instructions are used solely to complete the requested service.
• Access details are stored securely and only accessible to authorized CarComfort personnel.
• CarComfort does not retain keys or access credentials beyond the duration of the service unless explicitly agreed to by the customer.
• Vehicle telemetry (battery level, estimated range, charge completion time) is used only to perform charging and provide updates.

Cookies and Tracking Technologies

We use cookies and similar tools to:

• Maintain essential site functionality
• Analyze usage trends
• Improve delivery service
• Personalize marketing (where permitted)

You may adjust cookie preferences in your browser or device settings.

Data Retention

We retain personal information only as long as needed to:

• Deliver valet EV charging and car wash/detailing services
• Maintain accurate records for business, safety, or legal compliance
• Resolve disputes or account issues

Vehicle access instructions may be deleted immediately after service upon request.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information
• Request a copy of your data
• Opt out of marketing messages
• Restrict or object to certain processing

Submit requests using the contact information below.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including data related to vehicle access and service locations.

However, no online system can guarantee complete security.

Waiver

CarComfort is not responsible for any private or confidential information during the time of service.

Children’s Privacy

Our Services are not directed to individuals under 18

We do not knowingly collect information from children.

Third Party Links

Our website or app may include links to external sites.

We are not responsible for the privacy practices of those sites.

Policy Updates

We may update this Privacy Policy occasionally.

Material changes will be reflected by an updated “Last Updated” date or additional notice when required.

Signatures

Service providers acknowledge that they have read and understood this agreement and may confirm acceptance either by e-signing or by checking the “I agree” box.

Contact Us

CarComfort LLC

Address:
166 Geary Street
San Francisco, California 94108
United States of America

Email:
Info@carcomfort-llc.com

Phone:
1-800-702-3590