Service providers can receive refunds if they use personal debit cards or cash because of platform payment issues. They must submit valid transaction proof, like a receipt or screenshot, to support for review.
A claim can be filed within 24 hours after completion of service If a service provider discovers damage to a customer vehicle after a service has been completed.
Whoever is making the claim should upload clear images or videos of the damage from multiple angles and include proof of insurance and copy of vehicle registration.
First, show your CarComfort ID and driver license. You can also show your app profile with the current trip status to identify yourself to the police officer if your CarComfort ID is unavailable. Then, let the officer know you need to call the customer to find the appropriate vehicle documents.
In a situation where a customer car breaks down while a service provider is on their way to provide service or returning from providing service, a service provider is required to contact the customer right away to inform them about the situation. Service provider must stay with the vehicle for up to two hours, either until a towing service arrives or until the customer resolves the issue. After this period, service provider may leave or proceed to your next assignment.
Level 1 Utilizes a standard 120V outlet and is the slowest charging method, typically providing approximately 3–5 miles of range per hour. Level 2: Requires a 240V outlet, commonly found in residential and commercial settings, and delivers about 20–40 miles of range per hour. DC Fast Charging (Level 3): Employs high-power public charging infrastructure, capable of adding 60–200 or more miles of range within 20–40 minutes.
The cost of charging an electric vehicle depends on the chosen method. Home charging is usually the most cost-effective option, with expenses often equivalent to $1–$3 per gallon of gasoline. Public charging rates vary based on provider, charging speed, and location. Direct Current (DC) fast charging generally incurs higher costs compared to Level 2 charging.
Most electric vehicles in North America use standard connectors: J1772 is typical for Level 1 and Level 2 charging, and CCS or CHAdeMO are widely used for DC fast charging. Tesla vehicles can utilize non-Tesla charging stations by employing adapters.
You can locate public charging stations through EV manufacturer navigation systems, mobile apps like PlugShare or ChargePoint, as well as Google Maps and Apple Maps.
Service providers will incur a $25 cancellation fee if they cancel a confirmed booking within two hours before the scheduled service.
If providers cancel or arrive late three times, their account may be suspended or deactivated.
Service providers are fully responsible for any traffic law violations incurred while operating customer vehicles during service.
Before picking up the customer’s vehicle, service providers are required to take either four exterior photos or one clear video, as well as ten interior photos or a single video of the vehicle.
Service providers must possess a valid driver’s license issued by their state, a current vehicle inspection sticker, vehicle registration, and an active auto liability insurance policy.
Service providers must wear the CarComfort polo shirt and display their matching CarComfort ID card and badge at all times when providing services.
Termination will also occur if a service provider violates CarComofort policy. This includes using prohibited substances, not adhering to speed limits while operating a customer vehicle including many more rules that is listed unacceptable.
All service providers are required to obtain and maintain their own personal car insurance while providing service on the platform
After we receive the documentation, our team will need 24 to 48 hours to examine the claim and conduct our investigation.
Once our investigation concludes and we determine that our service provider is responsible for the accident or damage, our internal team will handle all communications and keep everyone updated until a claim adjuster is assigned or until a final in-house decision is made.
Service providers who are involved in accidents or missing item investigations may face restrictions or temporary suspension from the platform. Throughout the investigation, neither party will be able to access the app until the claim process is completed.
CarComfort is responsible for initiating claims. Thereafter, it is the obligation of both the customer and the service provider to maintain ongoing communication with the adjuster for the duration of the claims process.
Both service provider and customer accounts will remain suspended until we receive a final case update from the insurance company confirming that the case is resolved and closed.
Cancellation fees maybe issued if a customer cancel service within two hours before scheduled service start time.
Service providers will incur a $25 cancellation fee if they cancel a confirmed booking within two hours before the scheduled service.
Service providers are fully responsible for any traffic law violations incurred while operating customer vehicles during service. All violations need to be documented and reported within 24 hours of incident.
Service providers must take four exterior or one clear video and ten interior photos or one video of the customer vehicle before pickup. This documentation is critical for accountability.
Service providers are prohibited from using customer vehicles for personal errands or engaging in any activities beyond their job responsibilities. If he or she is caught in the act they will be permanently deactivated from the platform.
In the event of an accident, either the customer or the service provider can begin the claims process. This process starts when one party takes clear photos or videos of the damage and uploads them through the CarComfort app and follows our claim procedure.
Discrimination is unacceptable when providing service or receiving services on CarComfort platform. CarComfort is committed to maintaining a professional, respectful, and inclusive workplace. We do not tolerate discrimination, harassment, or retaliation of any kind. If anyone is found in the act, they will be terminated immediately from the platform.
Service providers are fully responsible for traffic law violations while operating customer vehicles. Violations must be documented and reported within 24 hours of the incident or upon receiving a citation. After investigation, we will resolve the issue with the customer and deduct the agreed amount from the service provider’s next service.
