Get started with us, You will need a good plan !
- 166 Geary Street San Francisco, California 94108
Get started with us, You will need a good plan ! GET STARTED
166 Geary Street San Francisco, California 94108
Get started with us, You will need a good plan ! GET STARTED
166 Geary Street San Francisco, California 94108
These Terms and Conditions (“Terms”) govern all valet pickup and delivery, EV charging, car wash and detailing between CarComfort and customers (“users”) provided by CarComfort (“CarComfort,” “we,” “us,” or “our”). By booking or using our Services, the Customer (“users,” “you,” or “your”) agrees to these Terms.
CarComfort offers valet EV charging and car wash services. In consideration of the mutual covenants herein, the parties agree vehicles are provided to CarComfort service providers solely for the purpose of performing valet EV charging and car wash services. By using the Platform, Customers authorize trained vetted and certified CarComfort service providers to operate their vehicles exclusively for the purpose of completing services booked through the Platform. Customers are solely responsible for ensuring their vehicles are in proper operating condition and have sufficient fuel or charge for delivery to the nearest designated car wash or EV charging station and back. CarComfort is not responsible for pre existing vehicle defects or failures. Customers should remove all valuables before requesting service.
Our services include:
Note: Service availability may vary by location, staffing, charging station access, and demand. Pickup and return times are estimated and may be affected by traffic, charger availability, or the service location.
By using CarComfort, you acknowledge and confirm that:
CarComfort or its service provider may refuse or cancel service if:
Customers must treat CarComfort team members respectfully. Abusive or inappropriate behavior may result in refusal of service without a refund.
CarComfort is not liable for delays or service failures caused by events beyond our control, including severe weather, power outages, natural disasters, or government restrictions. CarComfort is not liable for failures or defects caused by third-party chargers, charging networks, or vehicle manufacturers.
Note: Do not leave hazardous materials, illegal items, weapons, or animals in the vehicle. The vehicle must be accessible at the scheduled times. Any tolls, parking fees, or access charges incurred during pickup, charging, or delivery may be added to your invoice.
The CarComfort app allows customers to easily request on demand or schedule valet EV charging and car wash services by selecting their preferred packages and providing location details, with options to share instructions with service providers about their vehicle once the job is assigned. Once the service provider arrives at the vehicle pick up location the customer will have to share a secure four-digit pin with the service provider via text if the service is contactless or in person. Customers will be able to communicate with the service providers and receive real-time tracking and updates throughout the process. Service providers will document vehicle conditions before service and after service. Customers will receive inspection photos or videos and invoices at the conclusion of service and can rate and tip the service providers through the app.
CarComfort service fees are billed to the card on file at the time of booking. These fees cover services requested for the vehicle by the customer. For instance, when an EV charging service is requested through the application, payment is processed during booking. The same applies if both EV charging and car wash services are requested; payment occurs at the time of booking. Prices provided during booking may vary depending on the customers’ location, proximity of superchargers, car wash locations including associated travel time and distance. All prices are estimate until completion of services.
Customer will be charged $50 for on-demand services and $75 between 6pm-6am.Customer will be charged $75 for towing fees if requested. We partner with third party for roadside assistance. We will charge additional fees based on vehicle sizes and type of vehicle.
Note: Prices above are subject to change at any based on third party contractor agreement, city, county, state and region. Customers will be notify when those changes are made.
We do not offer services for cargo vans, semi-trucks, buses, motorcycles, or trailers. For comprehensive information regarding the vehicles we service, please refer to our vehicle type list.
Pricing is based on local EV charging and car wash rates, with the final total confirmed after service is completed. Customers will pay at least the package price, but the total may increase slightly depending on local service costs. We accept multiple payment methods, and each may have its own processing fee. Once service is complete, the final price is fixed. Most EV charging services take 30–45 minutes, plus travel time based on the customer’s location. For example, if a provider spends 15 minutes traveling to the vehicle, 30 minutes charging it, and 15 minutes returning it, the customer will be charged CarComfort’s service fee plus the charging station’s per-kilowatt-hour rate. Additional hourly fees may apply if the service exceeds the first hour.
Customers are charged based on the service requested and the time required to complete it. Each service has its own pricing, duration, and requirements. The base charge covers services completed within the first hour after the provider leaves the customer’s address or pickup location.
Customers must submit valid proof of the transaction, such as a receipt or screenshot, to Support for review. A cancellation fee applies if a customer cancels within two hours of the scheduled service start time. A cancellation fee may also be charged to the service provider’s account if the provider is already en route to the pickup or service location, or if the service is already in progress. All refund requests must include supporting documentation.
Customers may receive a refund if services are incomplete or only partially completed, subject to our investigation. A full refund will also be issued if a service provider fails to appear for a scheduled service. In addition, customers will be reimbursed for traffic-related violations incurred by a service provider while operating the customer’s vehicle during service, including red-light camera tickets, parking violations, speeding tickets, toll violations, police citations, and parking meter violations.
To request reimbursement, the provider must submit valid proof of payment, such as a receipt or screenshots, to Support for review. Providers may also be eligible for a cancellation fee if a customer cancels while the provider is en route, subject to CarComfort’s cancellation terms and conditions. All reimbursement requests must include appropriate documentation.
Prices may increase when demand for service providers is high. Surge pricing is based on factors such as the city, county, state, time of day, local demand, and how urgently the customer needs the service.
CarComfort’s hourly rates vary by service, duration, and state. In most states, services are billed at a flat rate, while in others, hourly charges may apply after two hours or from the start of service. Our hourly rate and payment guidelines are reviewed regularly and updated as needed.
Customers will be charged a $25 cancellation fee if they cancel a confirmed booking within two hours of the scheduled service time. Cancellations made more than three hours before service begin incur no penalty. After three cancellations, a customer account may be suspended or deactivated. Once a booking is accepted, the service provider may contact the customer through the app by text or phone to discuss arrival time, traffic, vehicle issues, parking details, or other service-related updates.
Customers may be charged for no-call/no-show situations. If a customer is unavailable or cancels when the service provider arrives, the provider will wait up to 15 minutes and attempt to contact the customer by call or text through the app. After 15 minutes, the provider may mark the customer as a no-show and either move on to the next assignment or report the incident to admin to request travel-time pay.
We strive to maintain a fair rating system by thoroughly reviewing all complaints from customers and service providers before taking action. Customer does have a rating system and if a customer accumulates three or more unjustified cancellations, their account will be suspended and permanently deactivated from the platform. When a customer request is accepted, customer are should try to initiate communication through the app—either via text or phone call—to discuss estimated arrival time, traffic conditions, vehicle issues, parking arrangements, and any other relevant details. Lateness during key exchange is not tolerated on our platform.
Vehicles must be washed according to the customer’s booking details and CarComfort’s cleanliness standards. Incomplete or improper washes may result in a negative rating for the service provider. Vehicles must be cleaned according to the customers’ booking details and CarComfort’s cleanliness standards. Incomplete or improperly performed washes may result in a negative rating for the service provider. All car wash and detailed services are performed to industry standards. However, pre-existing damage or normal wear may affect the results. CarComfort is not responsible for damage caused by loose trim, aging paint, aftermarket modifications, or structural issues. Excessively dirty vehicles may incur additional cleaning fees.
Electric vehicles must be charged to the level specified in the customer’s booking and in accordance with CarComfort’s EV charging standards. Partial charges or failure to meet the expected charge level may result in a negative rating and possible suspension for the service provider. Our mobile app are design to use Tesla Super charger and DC fast charger. Customer has the option to select between each one at the time of service.
Both EV charging and car wash services are essential when accepting booking because they need more time in order for service to be completed. During the time of booking the app will select the charging station or car wash location based on proximity to the customer. This service could take up to an hour or more to complete.
Towing services must be requested through the app at the time of the initial booking. Towing is billed separately from standard service. Fees may vary based on location, time of day, the tow truck’s travel distance to the customer, and the distance between pickup and drop-off locations.
CarComfort maintains a clear and accessible vehicle policy. The platform accepts sedans, coupes, minivans, mid-size SUVs, full-size SUVs, and pickup trucks for service. Each vehicle category is assigned specific pricing for service orders. Sedans and coupes, due to their smaller dimensions they are subject to lesser fees as compared other vehicles.
Tesla Superchargers network:
DC fast charging network:
Express automated drive through car wash services:
(Basic, Ultimate, Deluxe and Supreme)
Interior detailing services:
Exterior detailing services:
Vacuum services:
We use DC Fast Charging (CCS1) networks and Tesla Supercharging networks.
We service EV owners with or without home charging setups looking to save time and create comfort with premium services.
Enjoy DC Fast Charging and Tesla Supercharging while your vehicle gets premium wash services.
Car wash packages:
(Basic, ultimate, Deluxe and Supreme car wash)
Save time, stay comfortable, and drive off with a fully charged and spotless vehicle.
On-demand services must be completed within the required timeframe. Customers and service providers should use the app to communicate about arrival times, parking details, and vehicle handling instructions. Appointments are scheduled based on provider’s availability and proximity to the customer. Whenever possible, CarComfort matches customers with the nearest qualified service provider. On-demand services are available on short notice and are typically fulfilled within 24 hours of the request. Requests may be submitted through the app, website, or by phone rather than scheduled far in advance. These services include additional fees beyond standard service fees. Customers and Providers must communicate through the Platform about arrival times, parking instructions, and vehicle details.
Once a scheduled service is accepted, both the service provider and the customer will receive five notifications before the appointment: 24 hours, 12 hours, 5 hours, 2 hours, and 1 hour in advance.
Customers can watch tutorial videos to learn how CarComfort works, from booking scheduled service to on-demand including towing services. The videos also explain each step of the service process and show how providers handle vehicles from start to finish.
By accepting CarComfort’s terms and conditions, Tesla customers authorize supercharging fees to be billed through their Tesla account, unless they qualify for free Supercharger access. All charging costs are processed through the Tesla account linked to the vehicle. If you request service for Tesla, payment will be charged to the card connected to that Tesla account, as access to the vehicle is required to complete the delivery service.
Note: Tesla owners authorize supercharging fees to be billed through their Tesla account. Charging requires access to that account. Before requesting service, please pay any outstanding Tesla balance; otherwise, you may be charged a cancellation fee if our service provider cannot complete the scheduled service.
EV owners are charged for each service using the debit or credit card on file. Service fees cover the requested vehicle services. If a customer books EV charging through the app, payment is collected at the time of booking. The same applies to combined EV charging and car wash services. Quoted prices may vary based on charger location, travel time, distance, and charging costs. Most prices are estimates until the service is complete. Most EV charging services take 30 to 45 minutes, depending on battery capacity, though some may take an hour or longer. Customers are charged CarComfort service fees plus the charging station’s per-kilowatt-hour rate. Additional hourly fees may apply if the service takes longer than expected.
All EV owners are charged for each service using the debit or credit card on file. Payment is collected at booking for EV charging and combined EV charging and car wash services. Quoted prices may vary based on charger location, travel time, distance, and charging costs.
EV customers are billed at time of booking.
Final pricing includes at the end of service:
Note: Prices are estimate until after all services are completed.
The Customer authorizes CarComfort staff to operate the vehicle and temporarily access location or digital-key features only as needed for pickup, charging, cleaning, and delivery. CarComfort does not store or use personal data except for operational purposes.
Once a scheduled service is confirmed, you and the customer will each receive four reminders before the appointments, specifically at 24 hours, 12 hours, 5 hours, and 2 hours beforehand. In addition to these early notifications, the customer will get alerts when the provider is on their way and upon arrival.
Once a booking is accepted, customers and service providers must communicate through the app about arrival times, pickup details, and any special instructions needed before service begins. Service providers are expected to arrive on time and must notify the customer if they will be late. Upon arrival at the pickup location, the provider must wait up to 15 minutes while attempting to contact the customer. After 15 minutes, the provider may mark the customer as a no-show and leave. If the provider arrives late and the customer chooses to cancel, the provider will not be paid and will not receive a cancellation fee.
Note: Once a booking is confirmed, customers must use the CarComfort app for all communication with customers about:
Service providers must notify customers if they decide to make changes to the following:
Note: If adjustments are necessary, the customer must be informed before, during, or after service.
Timely key exchange is expected from all customers on our platform. Once a booking is confirmed, customers must communicate with providers via the in-app system regarding vehicle pick-up, estimated arrival time, and any special instructions or necessary information prior to commencing the service. If running late, providers are required to notify the customer promptly. Upon arrival, the provider should wait for 15 minutes and make reasonable attempts to contact the customer via call or text. After this period, the provider may mark the customer as a no-show. compensation will not be issued to the provider. If the provider arrives late and the customer opts to cancel the service with no charges.
Multiple late key changes without proper reason or notification to provider may result in disciplinary action. Three instances of lateness may result in suspension or termination. Customers may be charged for no-call/no-show situations. If a customer is absent or cancels when the provider arrives, the provider must wait up to 15 minutes while attempting to contact the customer through the app by call and text. After 15 minutes, the provider should mark the customer as a no-show in the app, move on to the next assignment, or report the incident to admin to request travel-time pay.
Once a service is scheduled, both you and the customer will receive four reminders before the appointment—24 hours, 12 hours, 5 hours, and 2 hours in advance. The customer will also receive notifications when the provider is on the way and upon arrival.
If a customer’s vehicle breaks down while a service provider is traveling to or from a service, the provider must contact the customer immediately. The provider must remain with the vehicle for up to two hours, or until a tow service arrives or the customer resolves the issue. After that, the provider may leave or continue to the next assignment. CarComfort or its service provider will not be liable after two hours. It is the customer’s responsibility to provide safety for their vehicle at that point.
All CarComfort service providers must pass a background check during onboarding. This review covers driving history, traffic violations, accidents, and other safety-related factors. Providers must maintain a valid state-issued driver’s license, current vehicle inspection, active registration, and auto liability insurance. While performing services, providers must wear the official CarComfort polo, display a CarComfort ID card that matches their profile photo, and carry their ID badge. Failure to meet or maintain these requirements may result in disqualification. During onboarding, providers must upload clear, valid copies of their driver’s license (front and back), vehicle registration, and proof of insurance. The system flags documents 30 days before expiration, and providers may not perform services with expired documents. To pick up a customer’s vehicle, a service provider must present their CarComfort ID card, show the customer their driver profile to make sure it matches and wear their CarComfort polo shirt during the service time. If any of these requirements are not met, the customer may refuse the vehicle exchange and report the provider to the platform. If providers are not compliant at the time of service, they will not be able to provide service, and they do not get compensated.
Providers must take:
Note: Failure to upload correct documentation results in non-payment or termination.
Claims must be submitted through the CarComfort app using the standard process. Each claim is reviewed in the order received and evaluated internally. Our platform is intended to make the claims process simpler and more efficient for customers. After an accident, either the customer or the service provider may start a claim by submitting clear photos or videos of the damage through the app. If a customer discovers damage after the service is complete, the claim must be filed within 24 hours. CarComfort cannot accept responsibility for damage reported after that period because it may not be possible to verify that damage occurred during the service.
Either the customer or the service provider may initiate a claim after an accident. The process starts when one party documents the damage with clear photos or videos and submits them through the app. If a customer notices damage after a service is completed, the claim must be filed within 24 hours. CarComfort cannot accept responsibility for damage reported after this window, as it becomes difficult to confirm that the incident occurred during the service.
After receiving the required documentation, CarComfort will review the claim within 24 to 48 hours, investigate the incident, and contact both parties for statements or additional evidence if needed. Based on the findings, CarComfort will determine the next step or refer the claim for further handling. If CarComfort determines that a service provider is responsible, its internal team will manage communications until an insurance adjuster is assigned or a final internal decision is made.
During the investigation, both parties’ app access may be temporarily suspended. Customers with multiple vehicles may be unable to request services until the claim is resolved, and providers involved in accident or missing-item investigations may also be temporarily suspended. CarComfort’s team will coordinate the initial claim process between the customer, the service provider, and the insurance adjuster. Once the adjuster receives all required information, the adjuster will take over the claim. After that, both parties are responsible for communicating with the adjuster as needed. CarComfort may follow up periodically for updates and will restore account access once the case is fully resolved and closed.
Claims for missing items or property damage must be submitted through the app. Customers and service providers should describe the missing item or damage, provide photos, and include the item’s value or purchase cost when available. CarComfort will review claims in the order received and make a decision based on the evidence provided. For property damage claims, please also include the date, time, and any other relevant details.
Service providers bear complete responsibility for any traffic law violations that occur while operating customer vehicles during service. These violations may include red light infractions, parking tickets, speeding tickets, toll violations, police citations, parking meter offenses, and other related traffic incidents. Customers must ensure that all such violations are properly documented and reported within 24 hours after receiving a notice. Non-compliance with incident reporting procedures will result in delay and claim rejection.
Violations must be reported within 24 hours if a customer receives a notice.
First, service providers must present their driver’s license and CarComfort ID card for identification. If necessary, they may also show their app profile and current trip status to confirm they are en route to serve a customer. The provider should then inform the officer that they need to contact the customer to locate the vehicle documents and verify the vehicle’s status.
Either party may initiate claim through the CarComfort app.
Claims must include:
Note: CarComfort will investigate and make decisions based on the evidence provided.
CarComfort will:
Note: During claims, both customer and provider accounts might be suspended until case closure.
Service providers must:
Note: Unauthorized route will lead to suspension or permanent deviation.
Accepted vehicles:
Not accepted:
Towing:
Prices may increase based on.
Discrimination is prohibited on the CarComfort platform, whether you are providing or receiving services. CarComfort is committed to a professional, respectful, and inclusive environment. We do not tolerate discrimination, harassment, or retaliation of any kind. All decisions about hiring, pay, scheduling, promotion, discipline, and termination are based on qualifications, performance, reliability, and business needs.
We do not discriminate based on:
Harassment includes any unwelcome verbal, physical, or visual conduct based on a protected characteristic that creates an uncomfortable, hostile, or offensive work environment.
Examples include:
This policy applies to all CarComfort customers and service providers. Discrimination or harassment should be reported to Support immediately. All complaints will be taken seriously and investigated promptly and fairly. Anyone who reports a concern or participates in an investigation is protected from retaliation. Retaliation may result in disciplinary action, up to and including termination. Policy violations may also result in corrective action, including written warnings, suspension, or termination.
This Agreement becomes effective upon full execution by service provider. The latest signature date is the effective date.
Each service provider shall take all reasonable actions necessary to carry out the intent of this Agreement.
The Contractor shall promptly disclose all Company Inventions and execute necessary documents to secure Company ownership, including after termination.
Customers may sign electronically by acknowledging this agreement or accept these Terms by checking the “I agree” box.
