Faq

If you already have membership at your local car wash, you’ll only pay the CarComfort service fee. No additional car wash service fees will be added through the app or to your final invoice.

No. If you already have an EV charging account, you’ll only pay the CarComfort service fee. Charging costs will not be included on your final invoice.

Yes. CarComfort’s commercial auto insurance policy covers your vehicle during service.

If our investigation finds the service provider responsible for the accident or damage, our internal team will manage communications and provide updates until a claim adjuster is assigned or a final internal decision is made.

To book an EV charging or car wash service, open the CarComfort app, select the service, choose a package, and enter your vehicle’s location by GPS or manually. You can review the estimated charges before confirming.

Yes. You can book a service for someone else if you provide the correct vehicle details, location, and any access instructions the service provider needs.

After your booking is confirmed, you can contact the service provider by text or phone to share instructions, ask questions, or get updates.

If a customer’s vehicle breaks down because of a preexisting issue, the customer is responsible for any repair or towing costs. CarComfort and the service provider are not liable for mechanical or maintenance problems unrelated to the service. If needed, document the incident in the app with photos or videos for review.

Key handoff is handled securely through a contactless process or a designated meeting location. Customers provide a four-digit PIN, and keys are transferred through the customer’s vehicle app or an in-person exchange.

Service providers document the vehicle’s condition with photos or videos of the interior and exterior before and after service. They also note visible issues or personal items to create a clear condition record.

The app provides real-time tracking of the provider’s trip to the vehicle pickup location through service completion.

After the service is completed, you’ll receive a detailed invoice and can rate and tip the service provider.

If you notice vehicle damage after service, you may file a claim within 24 hours of service completion.

After an accident, either the customer or service provider may start a claim. The process begins when one party documents the damage with clear photos or videos, uploads the evidence through the CarComfort app, and follows the claim protocol.

The person filing the claim should provide clear photos or videos of the damage from multiple angles, proof of insurance, and a copy of the vehicle registration.

After receiving the required documentation, our team will review the claim and complete an investigation within 24 to 48 hours.

If our investigation finds the service provider responsible for the accident or damage, our internal team will manage communications and provide updates until a claim adjuster is assigned or a final internal decision is made.

During the investigation, app access will be suspended for both parties until the claims process is complete.

Both the customer and service provider must stay in contact with the adjuster throughout the claim process.

Both accounts will remain suspended until we receive final confirmation from the insurance company that the case has been resolved and closed.

A cancellation fee applies if a customer cancels less than two hours before the scheduled start time.

Service providers are fully responsible for any traffic violations that occur while operating a customer’s vehicle during service. All incidents must be documented and reported within 24 hours.

Before picking up a customer’s vehicle, service providers must take either four exterior photos or one clear video, plus ten interior photos or one video. This documentation supports accountability.

Service providers may not use customer vehicles for personal purposes or activities outside their assigned service responsibilities. Violations may result in permanent removal from the platform.

Discrimination, harassment, and retaliation are strictly prohibited on the CarComfort platform. CarComfort is committed to a professional, respectful, and inclusive environment for all users. Anyone who violates this policy may be removed from the platform immediately.

Service providers are fully responsible for any traffic violations that occur while operating a customer’s vehicle during service. All violations must be documented and reported within 24 hours of the incident or citation. We will make every effort to resolve the violation after our investigation.